The Scottish Passenger Agents’ Association (SPAA) has reinforced calls for an all-encompassing review of the current consumer financial protection system. In its response to the European Commission’s consultation on the Package Travel Directive, the SPAA said it believes all air-based travel arrangements should be included under financial protection. The association argued that all airlines should be required by law to be part of any new financial protection system as they cannot be considered to be beyond risk of financial failure. SPAA president Brian Potter said: “We are clear and unequivocal in our position that the current system of consumer financial protection is broken beyond repair, and that the EU and the UK must develop, as a matter of urgency, a new regime in which all consumers can buy travel products and services via the channel that best meets their needs, absolutely secure in the knowledge that their money is protected. “The ongoing consultations in Europe and the UK give us the opportunity to help get this right for the future”.
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