IT MAY be the same in other countries, but living in the UK there are certain institutions, people and places, that you rely on and are always there, always 100% guaranteed – The Bank of England, The BBC, Wimbledon, etc.
Similarly, in our business, one company has weathered the storms that sunk the likes of Horizon, Clarksons and Intasun and has offered areliable product and service a cut above its competitors.
Why then, MrMascarenhas, are you trying to ruin your company’sreputation in the eyes ofourselves and many other retailers with this illthought-out approach to my clients, whose addresses I assume you have taken from client holiday report forms.
I quote examples from your letter: “No-one knows ourholidays better than aThomson Preferred Agent; enjoy the extra value for money and choice only a Thomson preferred agent gives you; Thomson preferred agents are in the uniqueposition of being able to offer you an even better service.”
Are you sure about these statements?Can you prove these points? Are you telling my clients they would be better served by a different agent?
We dealt happily with Thomson Holidays long before your arrival andhope to do so long after you’ve departed, but this currentmarketing scheme may destroy a hard-earned image andhas definitely left a nastytaste.
I think an apology and a change of direction are due.
Richard A Jebb
Managing director
Intertravel (Jebb)
Nottingham