Celestyal Cruises has extended the suspension of sailings by two months until the end of June.
The Greek specialist originally suspended operations on March 11 until May 1 but that period has now been extended until June 29.
Chief commercial officer Leslie Peden said in a message to the trade: “Having taken the early decision to voluntarily suspend our cruise operations, this afforded us valuable time to repatriate our crew safely back to their families before worldwide flight operations closed down.
“In that spirit, we have made the decision to extend our temporary suspension of operations through June 29, 2020.”
The line is offering 120% future cruise credit vouchers to passengers booked on cancelled departures to be redeemed by the end of 2021 to make new reservations for 2020, 2021 or 2022 itineraries.
“For additional flexibility, if guests are unable to use this voucher, we will automatically send a refund equal to the original amount paid to Celestyal, upon expiry of the voucher on December 31, 2021,” Peden added.
Addressing agents, he said: “We would like to remind you that your commission is protected upon redemption of the future cruise certificate and any additional increases to the new booking value will also be commissionable thus affording you the opportunity to recover much needed commissionable revenue.
“Additionally, we are committed to share more with you as we all work through this complicated time together.
“To that end, please do keep a look out for our new digital 2021 and 2022 brochure which will be available to you and our mutual guests in order to start the dreaming and planning of their next Celestyal cruise.”