During the Coronavirus crisis, Travel Weekly has been conducting video interviews and masterclasses to help readers to stay up-to-date and in-touch.

If you have any feedback, or would like to suggest any themes or guests, please contact editor-in-chief Lucy Huxley.


‘We’ve realised which suppliers we’re going to use more of and which we won’t go near again’

Lucy Huxley is joined by The Travel Snob’s David Walker, Ace Travel 2’s Sue Welsh and Malvern World Travel’s Lee Harrison


‘Travel is going to go come back quicker than people think’

Lucy Huxley speaks to G Adventures founder Bruce Poon Tip


‘We can see the light at the end of the tunnel with vaccination programmes’

Ian Taylor speaks Global Travel and Tourism Resilience Council co-chair Taleb Rifai and former WTTC president and chief executive David Scowsill

‘Our focus has shifted almost entirely to next ski season’

Lucy Huxley speaks to Hotelplan’s Joe Ponte, Switzerland Tourism’s Alex Herrmann and Iglu Ski’s Simon McIntyre


Over 50s: Post-vaccination surge in demand

Lucy Huxley speaks to Riviera’s Stuart Milan, Fred Olsen’s Paul Hardwick, Saga’s Iain Powell and Silver Travel Advisor’s Debbie Marshall


‘We want to keep the really elevated, bucket list elements’

Lucy Huxley speaks to Azamara president Carol Cabezas about the brand’s acquisition


‘It is going to be a really successful 2021’

Lucy Huxley speaks to Clia’s Kelly Craighead


‘When demand comes back travel agents will be in a good position’

Lucy Huxley speaks to Jet2holidays’ Alan Cross, Caribtours’ Paul Cleary and Oasis Travel’s Sandra Corkin


‘With the vaccine being rolled out there is light at the end of the tunnel’

Lucy Huxley speaks to easyJet holidays’ Garry Wilson


Julia Lo Bue-Said, ‘In 25 years so much has changed’

As The Advantage Travel Partnership’s chief executive celebrates 25 years with the business, she looks forward to helping members recover from the pandemic. She speaks to Lucy Huxley


The Travel Network Group completes Global Travel Group acquisition

The Travel Network Group completes Global Travel Group acquisition, Lucy Huxley catches up with Gary Lewis


‘We’re excited to say we will have 10 ships based in the Med’

Lucy Huxley speaks to MSC Cruises’ Antonio Paradiso


‘People want something very significant to look forward to’

Lucy Huxley speaks to Blue Bay Travel chief executive Alistair Rowland


‘It’s almost impossible to understate the impact of Brexit and the Covid virus’

Hotelplan’s Joe Ponte speaks to Lucy Huxley



‘We can not rest on our laurels and think the vaccine will be the solution’

Deloitte’s Karen Taylor and Callum Irvine, Airlines UK’s Tim Alderslade and Carnival’s David Dingle


‘We’ve seen a real sales bounce following positive sentiment about vaccines’

Virgin Atlantic’s Lee Haslett, Barrhead Travel’s Jacqueline Dobson, Celebrity Cruises’ Jo Rzymowska and and Tui’s Richard Sofer speak to Ian Taylor


‘We’ve seen incredible resilience from both travel agents and tour operators’

Ian Taylor speaks to The Association of Atol Companies’ Alan Bowen, Travlaw’s Ami Naru, Deloitte’s David Gard and White Hart Associates’ Chris Photi


Canary Islands corridor: ‘Travel agents are having to become so resilient over just getting on with it’

Lucy Huxley speaks to Designer Travel’s Amanda Matthews, Idle Travel’s Tony Mann and If Only’s Gordon McCreadie


‘2022 will be as close to back to normal as possible’

Lucy Huxley speaks to Royal Caribbean Cruises’ Ben Bouldin


‘In 2022, we’re expecting to bounce back to 2019 levels’

Lucy Huxley speaks to Wendy Wu Tours chief executive Glen Mintrim


‘This brings the opportunity to sell something very different’

Lucy Huxley speaks to G Adventures’ Brian Young about the operator’s new tours in mainstream European destinations


‘We need to get in to a position where testing allows us to travel more’

Lucy Huxley speaks to TravelSupermarket’s Emma Coulthurst, Cosmos and Avalon Waterways’ Giles Hawke, and Haslemere Travel’s Gemma Antrobus


‘New Southampton terminal gives more choice for agents’

Lucy Huxley speaks to MSC Cruises’ Antonio Paradiso


‘My biggest fear is that once this is all over people will carry on as they did before’

Caribtours owner and chief executive Paul Cleary tells Lucy Huxley that agents and hotels should reconsider which operators they work with


‘This is part of a journey, not just a pricing proposition’

Lucy Huxley speaks to Celebrity Cruises’ Jo Rzymowska about the line’s new ‘Always Included’ standard rate and the importance of inclusivity


Jet2 Bristol Airport ‘colossal’ for region

Lucy Huxley speaks to Jet2.com & Jet2holidays’ Alan Cross and Miles Morgan Travel’s Miles Morgan


‘You have to look further ahead than the next few days and weeks’

Jet2.com & Jet2holidays’ Steve Heapy speaks to Lucy Huxley about the launch of its Bristol base


Furlough: ‘Extension of scheme is welcome news’

Lucy Huxley catches up with dnata Travel’s Lisa McAuley, icelolly.com’s Kieran Shew and The Travel Network Group’s Gary Lewis


‘We’re back to square one, there’s no light at the end of the tunnel’

Lucy Huxley discusses the impact of new lockdown measures with The Advantage Travel Partnership’s Julia Lo Bue-Said, Caribtours’ Paul Cleary and The PC Agency’s Paul Charles


‘When things come back, cruise is a big opportunity for travel agents’

Lucy Huxley speaks to Silversea Cruises’ Peter Shanks, Marella Cruises’ Christopher Hackney and Ponant’s Stephen Winter at the Clia Europe Forum


Agents urged to plan now for cruise sales in ‘wave’ season

Lucy Huxley speaks to Avalon Waterways’ Giles Hawke, Celebrity Cruises’ Jo Rzymowska and Oceania Cruises’ Bernard Carter


‘There’s a lot of resilient people out there, we just need to get them booking’

Lucy Huxley speaks to Jet2holidays’ Alan Cross, Kuoni’s Derek Jones and Miles Morgan Travel’s Miles Morgan following the announcement of Canary and Maldives corridors


The pandemic’s impact on the mental health of travel agents

Lucy Huxley speaks to Luxury Travel Guru’s Jenny Jackson, Kayne Travel’s Emma Kayne and Encore Travel’s Matt Griffiths


Government taskforce reaction

Lucy Huxley speaks to G Adventures’ Brian Young, Haslemere Travel’s Gemma Antrobus and The PC Agency’s Paul Charles


Mental health advice for travel staff

In a special session to mark World Mental Health Day and supported by Deloitte, keynote speaker John Binns gives advice followed by a discussion with the Mental Health Foundation’s Chris O’Sullivan, Tui’s Belinda Vazquez and Travel Counsellors’ Karen Morris


Restart and next steps for the cruise industry

Lucy Huxley and Clia Europe’s Andy Harmer speak to MSC Cruises’ Bud Darr, Carnival UK’s David Dingle and Royal Caribbean International’s Stuart Leven


Inteletravel boss: ‘We’re preparing to package our own product’

James Ferrara tells Lucy Huxley the homeworking group is close to securing an Atol licence


‘In any normal world we wouldn’t have needed to merge Gold Medal Agents and Travel 2’

Lucy Huxley speaks to dnata Travel Europe’s Lisa McAuley


‘As you move into the summer 2021, bookings are pretty robust’

Lucy Huxley speaks to president and chief executive of Royal Caribbean International Michael Bayley


Framework developed to steer UK cruise return

Lucy Huxley speaks to Royal Caribbean’s Stuart Leven, Princess Cruises’ Tony Roberts and Clia’s Andy Harmer


travel.radio launch

Travel.Radio – the first digital radio station for the travel trade to launch this month, Lucy Huxley speaks to the station’s Deb Henley and Leo Jones


‘It doesn’t involve or help us, it writes us off’

Lucy Huxley speaks to Inspired Travel’s Kate Harris, The Advantage Travel Partnership’s Julia Lo Bue-Said and Cosmos and Avalon Waterways’ Giles Hawke about the government’s new Job Support Scheme


‘We’re ready to go on testing once the government says yes’

Heathrow Airport chief executive John Holland-Kaye speaks to Ian Taylor


C&M Travel Recruitment Webinar

C&M Travel Recruitment hosted a second webinar to give travel firms legal and recruitment guidance on the next stages of the industry’s recovery from the impact of Covid-19.


‘We need to re-establish trust with the consumer’

Thomas Cook boss Alan French says the OTA plans to grow as the market comes back


Future of Travel Week: Review

Lucy Huxley and Google’s Finnbar Cornwall discuss the stand-out points from the week’s interviews and discussions


Future of Travel Week: Day Five

Hays Travel owners John and Irene Hays, plus distribution debate and Jacobs Media Group chairman Clive Jacobs


Future of Travel Week: Day Four

Carnival Corporation chief Arnold Donald, plus panel discussions on cruise and digital distribution


Future of Travel Week: Day Three

Focus on regulation including White Hart Associates’ Chris Photi, plus diversity and inclusivity in travel


Future of Travel Week: Day Two

Jet2holidays’ Steve Heapy and a focus on supply, plus consumer insights from publisher Hearst UK


Future of Travel Week: Day One

EasyJet’s Johan Lundgren and experts discuss the future of aviation, plus research from Google and Bain & Company


Testing by October half-term ‘entirely feasible’

Abta’s Luke Petherbridge, The Telegraph’s Claire Irvin and industry consultant Duncan Alexander speak to Ian Taylor


#ABTAvirtual: The Travel Corporation’s Shannon Guihan

The Travel Corporation chief sustainability officer Shannon Guihan will be taking part in the ‘Tourism for Good’ workshop at The Travel Convention.

Here she shares her latest thoughts with Lucy Huxley on the biggest challenges for travel leaders.


Not Just Travel recruiting 50-100 agents for new division

Lucy Huxley speaks to Not Just Travel founder Paul Harrison


‘You’ve got to be flexible, the picture is changing all the time’, say touring and adventure suppliers

Lucy Huxley speaks to Intrepid Travel’s Zina Bencheikh, Riviera Travel’s Phil Hullah and Newmarket Holidays’ Niel Alobaidi in association with The Association of Touring & Adventure Suppliers


Holland America Line: ‘We wouldn’t sail if we thought it was not safe’

Lucy Huxley speaks to new boss Gus Antorcha


Travel agents vow to persevere through ‘dark days’

Lucy Huxley speaks to Idle Travel’s Tony Mann, Haslemere Travel’s Gemma Antrobus and Holidaysplease’s Charles Duncombe


The Travel Village’s new homeworking initiative

Lucy Huxley speaks to chief executive Phil Nuttall


‘The government’s mixed messages are maddening’

Lucy Huxley speaks to Idle Travel’s Tony Mann, Haslemere Travel’s Gemma Antrobus and Holidaysplease’s Charles Duncombe


‘I hope we can move from whole country advice to regional advice’

Abta’s Mark Tanzer speaks to Ian Taylor about plans for The Travel Convention


Fred Olsen boss: ‘We believe in cruising in the long term in the UK’

Lucy Huxley speaks to Fred. Olsen Cruise Lines’ Peter Deer


‘Summer has been absolutely disastrous’

Ian Taylor speaks to UKinbound’s Joss Croft, ABTA love travel’s Susan Deer and The BTA’s Clive Wratten


EasyJet Holidays puts packages on sale through travel agents

Chief executive Garry Wilson tells Lucy Huxley that ‘it’s always been really important to us to work with the trade’ See less


Launch of #TravelCares appeal

ABTA LifeLine and Travel Weekly have teamed up to launch the #TravelCares appeal to help travel colleagues struggling due to the Covid-19 pandemic.


‘The crisis has accelerated the appetite for homeworking’

Ben Ireland speaks to The Advantage Travel Partnership’s Kelly Cookes about its first dedicated homeworking division ‘The Travel Specialists by Advantage’


Alistair Rowland on Blue Bay Travel move

Midcounties boss says he is keen to return to a role focused purely on running a travel business.


Lockdown ‘has boosted demand for sustainable travel’

Laura French speaks to Lata’s Megan Parkinson, Tui’s Veronica Blach and Exodus Travels’ Kasia Morgan


Deloitte: ‘Overall it’s been a pretty positive restart’

Ian Taylor speaks to Alistair Pritchard and Andy Gauld


‘Overseas governments are managing the virus much better than in the UK’

Lucy Huxley speaks to Jet2’s Alan Cross, TravelTime World’s Jackie Steadman and Sunvil’s Chris Wright


MSC Cruises: ‘We felt we should go beyond the rules’

MSC Cruises chief executive Gianni Onorato says line has gone ‘above and beyond’ for restart more


Eamonn Holmes: ‘Travel agents are amazing professionals’

This Morning presenter speaks to Lucy Huxley


Travel Counsellors boss: ‘I feel the Spain decision was made for the wrong reasons’

Lucy Huxley speaks to MD Kirsten Hughes


Government must support travel industry or ‘pick up the bill’ for failures

Lucy Huxley speaks to The Travel Snob’s David Walker, Haslemere Travel’s Gemma Antrobus and Inspired Travel’s Kate Harris


Spain quarantine industry reaction

Lucy Huxley speaks to The PC Agency’s Paul Charles, The Travel Network Group’s Gary Lewis and icelolly.com’s Richard Singer


Jet2 pledges increased support for travel agents

Chief executive Steve Heapy speaks to Lucy Huxley


Portugal: ‘This is not a time to build walls, we need to fight the pandemic together’

Ian Taylor speaks to Turismo de Portugal president Luis Araujo


Virgin Atlantic: ‘Restructuring paves way for return to profitability’

Lucy Huxley speaks to Virgin Atlantic’s vice president of sales, market development and operations Lee Haslett


Travel agent panel

Lucy Huxley speaks to Tony Mann, owner of Idle Travel, Joanne Dooey, owner of Love To Travel and SPAA President, and Richard Dixon, director of homeworking group Holidaysplease


Trust accounts in focus – part two

In the second part of Travel Weekly’s focus on trust accounts, we hear about how trust account models work for travel firms and consortia. With The Travel Network Group’s Gary Lewis, Trailfinders’ Toby Kelly and On the Beach’s Kirsteen Vickerstaff


Trust accounts in focus – part one

During the Covid-19 crisis, trust accounts have been suggested as the way forward for the travel industry. We take a closer look at what is entailed with an expert panel comprised of White Hart Associate’s Chris Photi, Protected Travel Services’ Daniel Landen and PT Trustees Sudheer Sharma


‘Sit tight and do what you have to do’

Lucy Huxley speaks to Duff & Phelps’ Henry Wells about the market for buying and selling travel businesses


‘We’re trying to figure out how to come back even stronger’

Celebrity Cruises’ Lisa-Lutoff-Perlo speaks to Lucy Huxley

‘Tourism brings hope to people’

Jamaica minister of tourism Edmund Bartlett MP, US Travel Association’s Roger Dow, Destination DC’s Elliott Ferguson and Tourism Cares’ Greg Takehara speak to Lee Hayhurst


Portugal tourism minister: ‘We believe the UK’s decision will be reviewed very soon’

Portual secretary of state for tourism Rita Marques, WTTC ambassador Christopher Rodrigues and European Travel Commission director Eduardo Santander speak to Ian Taylor


Webcast: ‘Solos market is very, very robust’

Laura French speaks to Cox & Kings’ Sue Livsey, Just You’s Sarah Weetman and Atas’ Claire Brighton


‘Government advice confusion presents a massive opportunity for agents’

Lucy Huxley speaks to Dorking Travel’s Alistair McLean, Miles Morgan Travel’s Miles Morgan and Designer Travel’s Amanda Matthews


‘There is an issue of consumer confidence, not just to do with quarantine’

Abta chief executive Mark Tanzer speaks to Ian Taylor

Watch the webcast


Quarantine announcement: ‘We’ve got to the interval in the pantomime’

Lucy Huxley speaks to Kuoni’s Derek Jones, The Advantage Travel Partnership’s Kelly Cookes and The PC Agency’s Paul Charles about their reaction to the government’s quarantine announcement

Watch the webcast here


Roadmap to Recovery – Legal focus

A panel of experts from Travlaw answer your questions

Watch the webcast here


‘Lockdown has really made people want to book bucketlist experiences’

G Adventures’ Brian Young, Insight Vacations UK Trade’s Ulla Hefel Böhler and Cosmos’ Giles Hawke speak to Lucy Huxley

Watch the webcast here


‘This adversity has brought us a lot closer together with agents’

Hollie-Rae Brader speaks to the bosses of three luxury operators – Carrier Luxury Holidays’ Mark Duguid, LUSSO’s James Weaver and Caribtours’ Paul Cleary

Watch the webcast here


New Seabourn boss: ‘Travel agents are so critical to our success’

Hollie Rae Brader speaks to Josh Leibowitz

Watch the webcast here


‘All of the things that would normally scare a buyer don’t scare us’

Lucy Huxley speaks to The Travel Network Group’s Gary Lewis about plans to acquire Global Travel Group

Watch the webcast here


Closer-to-home destinations to benefit from surge in no-fly holidays

Discover Ferries director Emma Batchelor, Eurostar head of sales Paul Brindley and Cosmos, Globus and Avalon Waterways River Cruises director of sales and marketing Janet Parton join Katie McGonagle to discuss flight-free travel

Watch the webcast here


‘There are so many amazing place around the world that nature will take us to’

Lucy Huxley speaks to Tradewind Voyages Stuart McQuaker about plans for the new tall ship line

Watch the webcast here


C&M Travel Recruitment’s webinar

Travel industry staff made redundant or fearing for their job security are ‘not alone’ and should ‘not give up’ job hopes C&M Travel Recruitment’s webinar heard

Watch the webcast here


Hotels offer ‘better value for money than ever’ this year

Sani Resort’s Eleni Andreadis, Aldemar Resorts’ Mandy Kalliontzi and Quinta Do Lago’s Sean Moriarty talk to Katie McGonagle

Watch the webcast here


Covid crisis ‘lit a fire’ under need to unify calls for sustainable travel

The Travel Foundation’s Jeremy Sampson and Sustainable Travel International’s Paloma Zapata explain the rationale behind the Future of Tourism Coalition to Ian Taylor

Watch the webcast here


‘Air bridges would give passengers confidence that it’s safe to fly’

Manchester Airport Group’s Brad Miller tells Lucy Huxley about the new safety measures put in place

Watch the webcast here


Leger Holidays to ‘bring iconic Shearings brand back to life’

Leger Holidays’ chief executive Ian Henry tells Lucy Huxley about plans to acquire assets from Shearings Holidays

Watch the webcast here


Tui: ‘We’re ready to restart our programme’

Commercial director Richard Sofer speaks to Lucy Huxley

Watch the webcast here


‘I’ve never enjoyed going to work so much in my life’

Lucy Huxley speaks to Idle Travel’s Tony Mann, Eagle Travel’s Sue Alexander and Cruise Nation’s Phil Evans about reopening

Watch the webcast here


Roadmap to Recovery: Insurance spotlight

Lee Hayhurst speaks to agents, suppliers and specialists about one of the key topics facing the industry as it restarts

Watch the webcast here


‘Tour leaders are our eyes on the ground’

Intrepid Travel chief executive James Thornton and EMEA MD Zina Bencheikh speak to Lucy Huxley

Watch the webcast here


Cherie Richards

Travel Weekly’s Ben Ireland catches up with Not Just Travel’s new chief business development officer about what her role entails

Watch the webcast here


‘All of our focus now is where do we go for our future, it’s exciting’

Trafalgar Travel chief executive Gavin Tollman speaks to Lucy Huxley

Watch the webcast here


‘It’s a matter of choice, we have to choose to persist’

Former Azamara chief executive and president Larry Pimentel speaks to Lucy Huxley

Watch the webcast here


Over 70% of millennials keen to travel before the end of the year

Contiki’s Donna Jeavons, Ibiza Rocks’ Andy McKay and Party Hard Travel’s Nathan Cable speak to Katie McGonagle

Watch the webcast here


‘It’s getting easier, but Mondays and Tuesdays are hellish days’

Lucy Huxley speaks to Triangle Travel’s Rob Kenton, More Travel’s Helen Dooley and The Travel Village’s Phil Nuttall

Watch the webcast here

 


‘We’re on the brink of complete catastrophe’

Lucy Huxley speaks to The Advantage Travel Partnership’s Julia Lo Bue-Said, The SPAA’s Joanne Dooey and The PC Agency’s Paul Charles

Watch the webcast here


‘I believe the industry will come back stronger’

White Hart Associates’ Chris Photi speaks to Ian Taylor

Watch the webcast here


How to sell villa holidays

Katie McGonagle speaks to James Villa Holidays’ Dave Woollcott, GIC The Villa Collection’s Claire Kalatzis and CV Villas’s Louise Wade

Watch the webcast here


‘Customers will be more focused on trust and flexibility post-pandemic’

Editor of our sister title Aspire Hollie-Rae Brader speaks to Carrier Luxury Holidays head of product and commercial Simon Jeffries and Abercrombie & Kent UK director of product and commercial Ross Pakes


‘It’s good to see green shoots’

Lucy Huxley speaks to an agent panel of Oasis Travel’s Sandra Corkin, Henbury Travel’s Richard Slater and Premier Travel’s Paul Waters

Watch the webcast here


‘When Caribbean flights come back there’s a great opportunity for good trade rates’

Katie McGonagle speaks to Saint Lucia Tourism Authority’s Patricia Charlery-Leon, McKenzie Gayle’s Carol Hay and AMG’s Nadine Rankin

Watch the webcast here


Hays credits ‘unbelievable staff’ for £1.8m savings and revenue boost

John and Irene Hays speak to Lucy Huxley

Watch the webcast here


How Covid-19 will impact the holiday rentals sector

Lee Hayhurst discusses opportunities and challenges with Under the Doormat’s Merillee Karr, Quality in Tourism’s Deborah Heather and Love Home Swap’s Celia Pronto


Shielding measures ‘have to be smart’

President and chief executive of NCL Holdings Frank Del Rio speaks to Lucy Huxley

Watch the webcast here


‘All of our channels suggest the start of a recovery’

Lucy Huxley speaks to Icelolly.com’s Richard Singer and The Personal Travel Agents at Co-operative Travel’s Sheena Whittle

Watch the webcast here


Podcast: Royal Caribbean Cruises chairman Richard Fain

The whole travel industry has been ‘wounded’ by the Covid-19 pandemic, but memories are short and that, after months of isolation, holidays will become more valuable than ever, Lucy Huxley hears.


We’re seeing ‘green shoots of new bookings’

Miles Morgan Travel’s Miles Morgan and Designer Travel’s Amanda Matthews speak to Lucy Huxley

Watch the webcast here


Expedition cruise week recap

Experts speak to Lucy Huxley in a series of interviews hosted by Clia and Travel Weekly


‘Our clients are adamant they will still travel’

Editor of our sister title Aspire Hollie-Rae Brader speaks to Abercrombie & Kent UK and Cox and Kings managing director Kerry Golds, who shares consumer research findings


‘When are we going to get some clarity on travel ban being lifted’

An agent panel of Dorking Travel’s Alistair McLean, Tour America and Cruise Holidays’ Mary McKenna and The Travel Snob’s David Walker speak to Lucy Huxley

Watch the webcast here


How to sell staycations

Katie McGonagle speaks to Grand UK Holidays’ Harold Burke, Great Little Breaks’ Diana Evans and GP Associates’ Shirley Brook about how agents can maximise current opportunies in the market

Watch the webcast here


‘I’m increasingly optimistic about the summer’

Lee Hayhurst speaks about domestic travel to Awaze chief executive Henrik Kjellberg

Watch the webcast here


EasyJet Holidays: ‘We’re looking forward to working with trade’

The operator’s commercial director Alex Loftus and Der Touristik UK chief executive Derek Jones speak to Lucy Huxley

Watch the webcast here


‘We will slowly but surely bring the stores back’

Lucy Huxley speaks to Tailor Made Travel’s Simon Morgan, Barrhead Travel’s Caroline Donaldson and Midcounties Co-operative Travel’s Natalie Turner

Watch the webcast here

 


How to sell all-inclusive holidays

Katie McGonagle is joined by Club Med’s Estelle Giraudeau, Palladium Hotel Group’s Joanne Peters and Got 2 Go Travel’s Ryan Speakman

Watch the webcast here

 


Your legal questions answered

Lucy Huxley is joined by Travlaw’s Stephen MasonMatt GatenbyAmi Naru and Krystene Bousfield who give practical advice on a range of topics

Watch the webcast here

 


‘There will be very little travel until at least September’

The Association of Atol companies’ Alan Bowen, Cosmos and Avalon’s Giles Hawke and The PC Agency’s Paul Charles join Lucy Huxley

Watch the webcast here


Travel Counsellors boss: Consumer protection for air travel ‘needs to be fixed’

Chief executive Steve Byrne says action must be taken to change the current laws when the industry emerges from the crisis.

Watch the webcast here

 


Operators discuss pricing, refunds and staffing

Caribtours’ Paul Cleary, Premier Holidays’ Debbie Goffin and USAirtours’ Guy Novik speak to Lucy Huxley

Watch the webcast here 

 


‘Tap into cruise database to sell holidays by rail’

Railbookers’ Anna Davies, Rocky Mountaineer’s Hazel Mansell and ‘The Man in Seat 61’ Mark Smith discuss potential customers with Katie McGonagle

Click here to watch the webcast

 


‘Refund Credit Notes remain best solution for agents and consumers’

Abta chief executive Mark Tanzer reiterates call for CAA clarity during discussion with Ian Taylor


‘Mature customers are eager to travel again’

Silver Travel Advisor’s Debbie Marshall, Kirker Holidays’ Ted Wake and Saga’s Iain Powell join Lucy Huxley

Watch the webcast here 


‘Government clarity on refunds would encourage customers to defer bookings’

Which?’s Rory Boland and Abta and Midcounties Co-op’s Alistair Rowland speak to Lucy Huxley

Watch the webcast here

 


‘Current situation has led to consumer frustration’

Lucy Huxley speaks to G Adventures founder Bruce Poon Tip

Click here to watch the webcast


‘Understand diversity of touring product and challenge misconceptions’

Katie McGonagle speaks to Explore’s Ben Ittensohn, Travelsphere and Just You’s Sarah Weetman and Triangle Travel’s Rob Kenton

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‘Time to address immoral use of customer cash’

Crisis an opportunity for travel industry to strengthen itself, seasoned investor Andrew Monk tells Lucy Huxley

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Webcast: ‘Don’t be defensive, sell your way out of the crisis’

Lucy Huxley speaks to Holidaysplease’sCharles Duncombe, The Advantage Travel Partnership’s Kelly Cookes and Baldwins Travel’s Nick Marks

Click here to watch the webcast


Uniworld working with virus expert to plan return

Uniworld Trade UK chief executive Ellen Bettridge explains how the line is dealing with the coronavirus crisis and preparing to sail again

Click here to watch the webcast


Supplier panel

Celebrity Cruises’ Jo Rzymowska, ATD Travel Services’ Oliver Brendon and Hotelplan’s Paul Carter talk to Lucy Huxley about the key issues facing the industry.

Click here to watch the webcast


‘RCL Cares hub is here to stay’

Lucy Huxley catches up with Royal Caribbean Cruises’ Ben Bouldin about its plans to support agents through the coronavirus crisis with its agent hub

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Thousands of UK jobs threatened by cruise industry shutdown

Lucy Huxley speaks to Clia’s Andy Harmer about the impact of coronavirus on the sector

Click here to watch the webcast

 


Trust and reputation in the travel industry

Lucy Huxley speaks to PR Week editor-in-chief Danny Rogers, the PC Agency’s Paul Charles and Kuoni’s Rachel O’Reilly

Click here to watch the webcast


Use data to spot the signs of recovery but be ready to change tack

Lee Hayhurst speaks to ADARA chief marketing officer Carolyn Corda about the uncertainty surrounding a travel rebound.

Click here to watch the webcast


‘Homeworkers are hampered by lack of support’

Furlough scheme has impacted ability to rebook customers, webcast with Designer Travel’s Amanda Matthews and Miles Morgan Travel’s Miles Morgan hears.

Click here to watch the webcast


‘Refunds remain biggest single issue facing agents’

Lucy Huxley talks to The Advantage Travel Partnership chief executive Julia Lo Bue-Said and Themis Advisory founder Jo Kolatsis.

Click here to watch the webcast

 


Get data ready for the travel rebound, whatever it looks like

Lee Hayhurst caught up with former Travelocity senior vice president and co-founder of intent, Richard Harris, to hear his thoughts on the impact of the COVID-19 pandemic on travel.

Click here to watch the webcast

 


Effective social media strategies during coronavirus pandemic

Editor of Travel Weekly’s sister title Aspire Hollie-Rae Brader speaks to Melt Digital’s Amy Podrasky and Beki Hayler.

Click here to watch the webcast

 


Business resilience key if travel firms are to roll with the punches

Mike Tyson’s famous quote that “everyone has a plan until they get punched in the mouth” holds true for travel companies. Lee Hayhurst speaks to Publicis Sapient’s Simon Cox about Covid-19’s direct hit on travel.


Marketing during the coronavirus crisis

Hollie-Rae Brader speaks to Kuoni’s Dean Harvey, The Advantage Travel Partnership’s David Forder and Digital Drums’ Steve Dunne about striking the right tone.

Click here to watch the webcast


Wendy Wu Tours customers ‘happy to defer’ holidays

Lucy Huxley speaks to founder and chairwoman of Wendy Wu Tours Wendy Wu about coping with coronavirus from the outset as a China specialist.

Click here to watch the webcast


How can the cruise industry navigate its current challenges?

Lucy Huxley speaks to MSC Cruises’ Antonio Paradiso, Silversea Cruises’ Peter Shanks and Princess Cruises’ Tony Roberts who is also Clia Europe chair.

Click here to watch the webcast


Agents call for review of furlough scheme for travel sector

Lucy Huxley speaks to Travel Bureau’s Jeanne Lally, Barrhead Travel’s Jacqueline Dobson and Spear Travels’ Trevor Davis.

Click here to watch the Webcast


‘Travel firms acting as if they are above the law’

VIVID Travel boss and Right to Refund campaign founder Kane Pirie speaks to Lucy Huxley.

Click here to watch the Webcast


‘We’ve got twice as much work, but a hugely-reduced team.’

Lucy Huxley catches up with Tailor Made Travel’s Simon Morgan, Not Just Travel co-founder Steve Witt and Fred. Olsen Travel’s Paul Hardwick.

Click here to watch the Webcast


‘Travel was the first industry affected by the crisis, and will be the last to come out.’

Plan for the absolute worst-case scenario, The Travel Network Group boss Gary Lewis tells Lee Hayhurst.

Click here to watch the Webcast


Abta Save Future Travel campaign tipped to have huge impact

Abta chairman and The Midcounties Co-operative chief retail officer for specialist business Alistair Rowland speaks to Lucy Huxley.

Click here to watch the Webcast


Mental health impact of coronavirus

Lucy Huxley is joined by Travel Counsellors’ Kieran Hartwell, Virgin Voyages’ Shane Riley and The Mental Health Foundation’s Chris O’Sullivan.

Click here to watch the Webcast


‘Refusing customer refunds is a disgrace’.

Travel Counsellors founder David Speakman speaks to Lee Hayhurst.

Click here to watch the webcast

 


Impact of coronavirus on river cruise sector

Lucy Huxley speaks to Avalon Waterways’ Giles Hawke, Amawaterways’s Kristin Karst and Clia’s Andy Harmer.

Click here to watch the Webcast


Shift to home working

Lucy Huxley discusses challenges and opportunities with Reality Training’s Bob Morrell, Gail Kenny Recruitment’s Ian Brooks and tech specialist Babble’s Matt Parker.

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‘Many travel businesses are hanging by a thread’

Lee Hayhurst speaks to Chris Photi, Will Waggott and Jeannette Linfoot about the fight for survival many firms are facing.

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Agents call for clarity on refund rules

Front-line agents from The Midcounties Co-operative, Swords Travel and TravelUp plead for clearer information and consistency from tour operators and the government, during discussion with Lucy Huxley.

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Could Denmark’s approach offer solution to refunds dilemma?

Kuoni boss Derek Jones speaks to Lucy Huxley.

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Abta chief talks about refunds and the future of the travel industry

The Association’s chief executive Mark Tanzer speaks to Travel Weekly editor-in-chief Lucy Huxley about negotiations with the government.

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Travel Weekly trade panel discusses coronavirus impact

Celebrity Cruises’ Jo Rzymowska, Jet2holidays’ head of trade sales Alan Cross and Miles Morgan Travel’s Miles Morgan share their experiences with Lucy Huxley.

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