Tui, the UK’s largest tour operator, has extended the suspension of its holidays and cruises.
All package holidays have been cancelled up to June 11, all cruises under its brand Marella Cruises have been cancelled up to June 30 and all Tui River Cruises have been cancelled up to November 25.
Nearly 900,000 holidays have now been cancelled by the travel giant as a result of the coronavirus.
Before the update to Tui’s website, all holidays had been cancelled up to May 14.
All holidays beyond those dates are scheduled to go ahead as planned, the company said on its website, adding that they will be “continuously reviewed”. The UK Foreign Office is advising against all non-essential travel indefinitely.
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Customers will receive a 20% separate booking incentive when accepting a refund credit to move to another date, or can request a cash refund.
Refunds for cancelled bookings will be processed in date order, and normal cancellation terms and conditions apply for holidays booked beyond the stated dates.
Tui has also extended its flexible amends programme until July 11, so customers with bookings between June 12 and July 11 can amend to another date for free.
The operator’s website states: “We’re working as quickly as possible to contact everyone affected, prioritising customers whose holidays have been cancelled.”
A Tui spokeswoman added: “We would like to thank customers for their patience and understanding, especially given the scale of people we are trying to help.”
Tui has an Atol licence to carry 5.55 million passengers a year.
