G Adventures has taken the “unfortunate but necessary decision” to further suspend all tours departing until August 31 due to the continuing global Covid-19 pandemic.
The operator said it was following Abta guidance for all UK travellers affected by the tour suspensions.
G Adventures is notifying all travellers regarding tour suspensions and advising travellers with flight bookings to contact their insurance providers or airlines for details on compensation.
A spokesperson said: “The health and safety of our travellers and staff is our main priority and this is an essential measure to protect our travellers and our people at this time.”
UK travellers booked on a tour departing up to August 31, who do not wish to rebook their trip to a later date will receive a fully-protected refund credit note for 100% of the amount paid plus an additional 10% travel credit “as a gesture of goodwill”.
This can be used on any tour departing up to two years from the end of the month of their tour’s suspension.
“If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than 31 January 2021, with their money remaining financially protected via their refund credit note in the interim,” the company added.
“Travellers who haven’t yet made their final payment will have their lifetime seposit kept on file to put towards a future tour.”
The spokesperson said: “We are not suspending tours beyond August 31 as we wish to keep the door open in the event the current situation evolves in a way that enables us to travel again.
“However, we do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to December 31, 2020 the option to transfer their booking to a future departure date for the same price.
“Alternatively, they can pay in full and receive a 110% travel credit for a future tour.
“To help travellers feel confident to rebook using their travel credit, lifetime deposit or to make a new booking, G Adventures is offering a book with confidence policy, which lets them cancel and rebook their tour closer to the time of departure, giving them flexibility and peace of mind.”
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