Citalia and Sovereign Luxury Travel have been providing holidays to our mutual customers for more than 45 years. Citalia has cemented itself as a leading tour operator to Italy, providing amazing city breaks and lakeside holidays, along with multi-centre itineraries to enable your customers to see all that this great country has to offer.

Sovereign offers the ultimate, luxurious breaks to some of the best destinations and resort hotels in the Mediterranean as well as an enhanced long-haul programme featuring the Caribbean, Indian Ocean and Thailand.

Can you travel with Citalia and Sovereign Luxury Travel?

We are ready to take your customers to many of our featured destinations including Italy and our Sovereign top-seller, Greece.

We have been working very hard with our partners in resort and they have been doing a huge amount over the past 12 months to ensure that they are ready to welcome back our customers.

We have underpinned this with our Book & Travel with Confidence pledge for Citalia and Sovereign. Our promises include free amendments and refunds giving your customers peace of mind and flexibility when booking. In addition, all of our holidays are individually tailor-made and as such, we can be very flexible in our choice of airline, getting the best hotel availability etc, and we anticipate this will increase as travel corridors are confirmed by the government.

We are ready and waiting to assist you – our agent partners – in securing every sale. As and when we know when destinations will open, we will ensure that you receive the best offers and incentives to book with us. And we can’t wait to see you in person, when the regulations allow!

Have Citalia and Sovereign adapted their product ranges?

Much of our product already catered for a more individual style of travel. We have, however, taken the opportunity to expand our range and give customers more options in terms of travel types such as self-drives to the Italian Lakes or train travel through Europe.

We have also looked at accommodation options and expanded our programme of luxury villas and contracted more socially distanced villas and rooms within resort hotels.

What safety measures can travellers expect from Citalia and Sovereign?

Our Travel with Confidence initiative aims to reassure you and your customers of the standards that we expect from our holidays. Please visit our websites to see the results of the work that has been put in to ensure that we can give you as much peace of mind as possible.

There are five strands to the Travel with Confidence initiative:

  • Destination knowledge
  • Curated by experts
  • Trusted partners only
  • Privacy options
  • Health and safety

What happens if travellers need to change a booking with Citalia or Sovereign?

As part of the Book with Confidence initiative, we have introduced the following:

Free amendments – change your holiday up to three times with no amendment fee (any extra holiday costs incurred are payable)

Free cancellation – if Covid-19 has affected your trip, you can cancel your holiday up to three weeks before departure for free (excluding any non-refundable costs*)

*Please check the specific Book with Confidence terms that applied at the time of booking here. Free cancellations up to three weeks before departure exclude any non-refundable costs (eg the cost of flight services operated by low-cost airlines). Full terms and conditions apply and can be found on our booking terms page.

PICTURES: Shutterstock

Last updated April 1, 2021