I RECENTLY booked a holiday with Haven for a family of four to Cornwall in July. When I confirmed the booking, the details were read back to me and a booking reference was given.
I then sent the signed booking form to them with all the confirmed details.
Three weeks later, Ireceived a confirmation saying that the requested accommodation was not available and they have booked an alternative.
On querying the confirmation I was disgusted to find that during the busy months, Haven have brought in an independent firm to deal with their ‘overflow’ calls. The worst thing is that they have been selling holidays that aren’t available in the first place.
Can you imagine the reaction from my customers when Iinformed them? This puts travel agents in a very tenuous position in the eyes of our customers and we feel this practice is totally unacceptable.
Joanne Bailey, Wardle Travel, Stoke-on-Trent
n Travel Weekly would welcome a response from Haven