Tui UK and Ireland customer operations director Fraser Ellacott is joining the Abta board.

His appointment follows Tui distribution director Nick Longman’s decision to step down from the board.

Ellacott took up the newly-created customer operations role in in September, assuming responsibility for all customer-facing areas, including retail, financial services, contact centres, overseas holiday experience, commercial and ancillaries and the property portfolio, as well as Thomson Cruises.

Abta chief executive Mark Tanzer said: “I am delighted to welcome Fraser to the Abta board. He has a proven track record in the industry and his wide-ranging experience will be of great value to Abta as we continue to progress our plan.

“I would also like to thank Nick Longman for his excellent contribution to Abta during his time on the board.”

Ellacott said he looked forward to contributing to a very strong and reputable organisation that exists to support both UK consumers and the travel industry as a whole.

“It is important to ensure that the breadth and depth of our travel experience at Tui will continue to support the debate in the changing world of technology and consumer protection.”