Cruise & Maritime Voyages has been working to reassure agents and customers of its safety obligations following the death of a passenger when a large wave struck one of its ships.

The line said no one had cancelled their sailings, but the customer services team had answered calls from agents and customers and had reassured them.

CMV yesterday responded to claims its ship Marco Polo was “poorly maintained”.

The claim was made by Helen Swinstead whose husband James died as the ship was struck by a giant wave on Friday. She said the ship was badly maintained in interviews following the incident.

But a report by Mail Online says Christian Verhounig, chief executive of the line, has said the ship adhered to strict international maritime regulations.

He said: “Marco Polo undergoes stringent and rigorous surveys and is inspected regularly, including a recently annual dry docking survey and certification.”

The incident happened when a wave struck the ship and passengers in the Waldorf restaurant were injured. The ship was returning to Tilbury following a 42-night cruise.

A 74-year-old woman was airlifted off the ship and another 14 people were treated for minor injuries.

In a statement, the line said: “Our thoughts and prayers go out to the passengers and their families affected during this difficult time.

“Cruise & Maritime Voyages takes the safety and comfort of all its passengers and crew very seriously and this is always the top priority for the company. 

“As required by international law, the Marco Polo cruise ship, like all vessels, is subject to stringent and rigorous safety standards with on-going stringent safety checks.

“Passenger vessels are required to have a Passenger Ship Safety Certificate which is only issued if the classification society and flag state are satisfied that the vessel is seaworthy and has a safety management system on board which complies with the International Safety Management Code.

“All crew are trained and certificated in accordance with international law. The Marco Polo has all relevant certificates in place.

“Cruise & Maritime Voyages would like to thank passengers on board during the storm for their overwhelming level of support and the praise extended to the Captain, his officers and hardworking crew.”

CMV said an independent investigation had been carried out, and said the Bahamas Flag Administration had also sent over a marine surveyor to the ship to carry our an investigation which included interviewing the master and the crew involved.

The police also carried out interviews as part of their investigation for the coroner, as well as the Port Health authority who inpected the vessel’s health systems.