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Barrhead Travel implements customer trust fund facility ahead of deadline

Barrhead Travel has launched its Civil Aviation Authority trust fund facility more than two weeks ahead of the required implementation schedule.

The Scottish independent travel group claims to have become the first accredited body to begin placing client monies in a secure CAA trust fund.

Money paid to the company by customers will automatically be placed into the fund as a guarantee that client payments are protected.

The change in procedure has been implemented ahead of the CAA deadline of May 1.

Commercial finance director Sue Jarvis said: “Thanks to the technology available to us at Barrhead Travel, recently implemented processes and procedures are now so streamlined that it was evident that we’d be ahead of the pack when it came to implementation.

“We embraced the changes from the CAA and had a well-planned strategy to ensure that we exceeded the deadline by quite a margin.”

Chief executive Sharon Munro added: “Customer protection and security is always front of mind at Barrhead Travel. We decided to fast-track the trust fund to allow us to use it as quickly as possible.

“The new procedure ring-fences our customers’ money and provides increased protection. We made it a company priority and I’m pleased to be able to roll this out weeks in advance of the CAA’s deadline.”

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