Almost 40 British Airways passengers were reportedly left stranded at Mumbai airport in India after they missed a connecting flight.
One passenger said children and disabled people were among those forced to sleep on the floor after delays affected the connecting flight.
BA said alternative flights had been found and the last passengers should leave today (Tuesday).
Musician Sean Read was among 38 passengers who had flown from Goa to Mumbai with Air India on Sunday night.
They had missed the connecting BA flight to Heathrow because of a number of problems including “delays getting through security and no walkway being present for us to leave the plane and get into the terminal,” the BBC reported him as saying.
The Heathrow flight was due to depart at 2.30am local time and Read said BA was aware passengers were due to board the flight, but the company let the aircraft take off.
He said he had been told by Air India that BA would hold the flight, but following the departure there was a “massive shouting match” between staff of the two airlines.
Read tweeted to say that some families had paid up to £5,000 to get home as a result of the problems.
BA said the final stranded passengers should leave Mumbai on Tuesday.
A company spokesperson said: “Our staff in Mumbai worked hard to assist customers who missed their connection.
“Our flights from Mumbai are incredibly busy at this time of year, and in order to get customers on their way as quickly as possible we booked those affected on to flights operated by both British Airways and other airlines.”