Continuing the ‘Hands Off Our Commission’ Campaign – First Choice yesterday provided a classic example…
We called Sovereign’s direct-sell number for a quick answer to a query (we use the same tactic as a previous writer for speedy replies – it’s the only credit the direct-sell line deserves).
We were then asked if we were a direct client… and told that if we booked there and then we would receive a 10% off and travel insurance.
What is happening here?
Clare Flint
The Travel House
Chelmsford
Essex