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The Department of Commerce (DOC) and the Department of Homeland Security (DHS) in the United States have announced their intention to improve the airport arrivals process for international travellers.
The agencies have released a joint report setting a new national goal to provide a ‘best-in-class’ arrivals experience.
As part of this goal the DHS has developed action plans in close partnership with airports, airlines and industry, including steps to simplify and accelerate entry processes.
Improvements include the installation of 340 additional automated passport control kiosks across 17 airports, with the aim of reducing wait times by up to 30%.
Following a pilot at Hartsfield-Jackson Atlanta International Airport, eligible travellers will be able to submit their passport information and customs declaration form through a smartphone or tablet by the end of 2016.
Also by the end of 2016, air passengers will not be required to complete the paper 6059d Customs Declaration form upon arrival.
Four videos providing information on the arrival process for both international visitors and US citizens have also been released.