BRITISHAirways, why are you intent on killing off the industry that has supported you so well up to now.
Why is it that I can get a fare on BA to travel to Hong Kong for a mutual client, at a level of £1,273.30 (including taxes) and if my client phoned you directly, he gets a fare of just £356.40. Not only that but he gets to put it on option for a couple of days, where as we must issue the ticket the same day.
Could you please tell me where I can buy this ticket? Imagine the money I could save my agency, and then add on a service charge of £916.90.
Excellent – a good way to make money, and substantially more than the £5 you are offering me.
Oh, and also, could you advise me of the address for your personnel department. I imagine that you’ll need a few thousand people to fill the positions of your already overloaded reservation centres.
Oh, and one last thing, when asked why BA can sell the £356.40 fare and your industry partners cannot, maybe it’s better for rapport to say nothing at all, rather than give the answer “it’s all in the name of competition”.
James Darney, CCT Travel, London
BRITISHAirways, why are you intent on killing off the industry that has supported you so well up to now.
Why is it that I can get a fare on BA to travel to Hong Kong for a mutual client, at a level of £1,273.30 (including taxes) and if my client phoned you directly, he gets a fare of just £356.40. Not only that but he gets to put it on option for a couple of days, where as we must issue the ticket the same day.
Could you please tell me where I can buy this ticket? Imagine the money I could save my agency, and then add on a service charge of £916.90.
Excellent – a good way to make money, and substantially more than the £5 you are offering me.
Oh, and also, could you advise me of the address for your personnel department. I imagine that you’ll need a few thousand people to fill the positions of your already overloaded reservation centres.
Oh, and one last thing, when asked why BA can sell the £356.40 fare and your industry partners cannot, maybe it’s better for rapport to say nothing at all, rather than give the answer “it’s all in the name of competition”.
James Darney, CCT Travel, London