A talented young travel agent’s career has got off to a flying start after she made a record‑breaking £485,000 worth of sales in a year.
Lucy Glynn, a 20-year-old apprentice at Althams Travel, secured 633 passenger bookings, the highest any apprentice has made since the agency chain in the north of England began recording staff performance.
She was also the third best‑performing agent in her branch, which has 10 staff, for revenue booked in 2015, and ranked 41st out of 180 staff across the company.
Glynn was recognised for her efforts when she won the company’s Vicky Bryant Award for best young person in December.
Managing director Eddie Starkie said her potential had “shone through” at the company, which has 31 branches in Lancashire, Yorkshire and Humberside.
“Her willingness to learn and mature nature means she has flourished,” he said.
“The figures speak for themselves and Lucy has proved to be a vital member of the team.”
Glynn started working at Althams Travel’s branch in Nelson, Lancashire, in July 2014 after finishing her A-levels, before moving to the Burnley branch in January 2015, where she remains.
Althams Travel takes on 10 apprentices on average a year.
Glynn puts her success down to good customer service and getting as excited as the customer about their holiday.
“I’ve always wanted to work with people and I try and make my job all about customer service,” she said. “I try to be happy and polite with customers, which I think makes a big difference.
“The customer is investing a lot of money so I want to make sure they enjoy it.
“I want to be as excited for them as they are about going away.”