Flight Centre UK, which last week refuted criticism over its working practices disclosed in a Channel 4 Dispatches probe, has been named one of the UK’s leading workplaces.

The agency chain was the only travel company to make the list in the annual Great Place to Work awards.

The company came 20th in the category for large organisations with more than 500 employees.

Recognised for the sixth consecutive year, the company was seen as having a ‘high trust, high engagement’ workplace culture, achieved through a £2 million investment in staff training and continuous development.

Flight Centre was assessed via an employee survey and an audit of its management and HR practices.

Managing director, Chris Galanty, said: “To once again be ranked one of the UK’s leading workplaces by Great Place to Work is a brilliant accomplishment.

“I’m immensely proud of the whole UK team; it’s their dedication and drive that enables us to deliver exceptional tailor-made travel experiences.

“Nurturing our team and providing them with the tools to succeed is at the forefront of our company policy and will continue to shape our business moving forward.”

Great Places to Work chief executive officer, Tom O’Byrne, added: “We are delighted to see Flight Centre on our Best Workplaces list this year.

“It is a validation of the strength of their leadership and their commitment to creating the kind of culture where employees enjoy coming to work and want to do their best.

“The hallmark of a great workplace like Flight Centre is that their policies and practices are designed around the employee; this employee focus helps attract and retain the talent essential for driving and sustaining competitive performance.”