I am writing regarding Airtours’ obvious approach in trying to get the general public to book direct rather than through the trade. On Saturday May 8 Itried to book an Airtours holiday to Las Vegas for next summer with reservations.
After spending 4hrs trying to get through I tried ringing the customer direct line out of curiosity. Surprise, surprise – the call was answered straight away, and even worse I was quoted £30 per person less than I could get on viewdata, with the reservation consultant advising me to book direct rather than use a travel agents.
When explaining that I was a travel agent and asking why it was £30 cheaper and why she was telling me to book direct she just put the phone down.
Is this really the right way to treat agents Airtours?
Name and address withheld.
n Travel Weekly would welcome a response from Airtours.