ABC Holiday Extras
Services offered: airport hotels with holiday parking; airport hotels; airport hotels with train and coach travel; secured airport parking; airport lounges; direct airport transfers; transfer by coach and rail to Gatwick
To book: Key YES# on viewdata or call free on 0800 414141
Average viewdata booking time: airport hotel 5mins; car parking 3mins.
Opening hours: Monday-Friday 8.30am-9pm, Saturday 9am-5.30pm, Sunday 10am-6pm.
Internet site: www.abcltd.co.uk
Agency sales: tel 0990 246012
Booking amendments/queries: tel 0990 246060
Commission: volume-based, starting at 10% on hotels and 15% on car parks.
Source: 5,000 travel agents regularly book through ABC; 97% of its business comes via the trade.
Tips For Selling Extras
Ask every customer how they are getting to the airport.
Suggest an on-airport hotel or car parking.
Mention the possibility of an upgrade to an airport lounge after checking in.
Always offer to book an overnight hotel, including train or coach travel, or a direct airport transfer, to every customer who is not going to park at the airport.