ABC Holiday Extras has redesigned its in-house booking system to make it more convenient for agents and intends to carry the changes over to viewdata.
The company, which offers add-ons including airport hotel rooms and car parking, has upgraded its internal system to include a search facility that allows agents on the phone to pass on their customers’ specific requests such as transfer times. The system will then search for a suitable product to match the requirements. Formerly, the company relied on manuals and the expertise of its staff.