RYANAIR travel agents’ booking line, January 15 1999 12.18pm. Holding time – 22mins 35secs. Cut off by phone sales agent. Once.
In an office where we cannot sell Ryanair through our GDS, we are becoming increasingly frustrated with the way that Ryanair treats agents.
The average holding time is currently 20-30 mins and at six pence per minute, it is not worth our while making the reservation for the small amount of commission paid.
Why can’t Ryanair make a decision?Is it going to follow EasyJet and Go by becoming direct sell or does it want to continue to get the best of both worlds and sell through agents as well? Still holding!
Clients are soon going to realise that agents have had enough of this service and become reluctant to choose them over other carriers that offer a far superior service.
Ryanair should realise that travel agents are customers too, but at their current rate, there will be very fewcustomers left.
January 15 1999, 12.31pm. Finally finished call to Ryanair. Advised by sales staff that the travel agents line is very busy. Did she think that I didn’t know this?
Kirsty Nutt
American Express Business Travel
Leicester