| Journal: TWUK | Section: |
| Title: | Issue Date: 17/04/00 |
| Author: | Page Number: 90 |
| Copyright: Other |
ÁQuote
“You need to sell it as a business concept, it doesn’t work with everyone and generally any move to service fees loses up to 20% of business overnight.”
Nolan Burris, Canadian consultant employed by British Airways to explain service fees to travel agents.
H HERO
John Donnelly of Holiday Hypermarkets, the travel industry’s very own Del-boy Trotter, for becoming a father for the first time at the age of 48.
Á VILLAiN
Steve Endacott, forsplitting up the natural cohesion of the family unit all for the sake ofsomething they callfootball.
H Picture
English Heritage: The organisation held a prize draw to give away Bentley Bears, which each wore a jumper ‘bearing’ the English Heritage logo. The embarrassed-looking chap in the middle was one of the lucky winners.