| Journal: TWUK | Section: |
| Title: | Issue Date: 17/04/00 |
| Author: | Page Number: 10 |
| Copyright: Other |
We Haven got our client fee
The first financial tip of the new tax year – when a client pops into your shop and informs you that they have made a booking direct with Haven and they would like you to take it over, either:a) refuse.
b) switch-sell them to another company.
I mention all this because the above incident occurred in our agency in mid-December. To date, despite countless calls and faxes to Haven, we have yet to take the booking over, despite constant reassurances that it has been done.
Paul Hurford
Peakes Travel Market
Pride Hill
Shrewsbury