Air New Zealand will be asking more than 10,000 customers travelling on its international network to take part in a passenger weight survey this month.
The airline said the survey is “essential to the safe and efficient operation” of the aircraft and is a requirement of New Zealand’s Civil Aviation Authority.
Alastair James, Air New Zealand load control improvement specialist Alastair James said pilots need to know the weight and balance of the loaded aircraft before take-off.
“We weigh everything that goes on the aircraft – from the cargo to the meals onboard, to the luggage in the hold. For customers, crew and cabin bags, we use average weights, which we get from doing this survey,” he said.
Customers on Air New Zealand’s domestic network were weighed in 2021. Now that international travel is back up and running, it is time for international flyers to weigh in.
James added: “We know stepping on the scales can be daunting. We want to reassure our customers there is no visible display anywhere.
“No one can see your weight – not even us. It is completely anonymous.
“It is simple, it’s voluntary, and by weighing in, you’ll be helping us to fly you safely and efficiently, every time.”
The survey is taking place at the entrance to the gate lounge of certain Air New Zealand flights departing from Auckland international airport until July 2.
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