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British Airways appoints director of business recovery

British Airways has appointed Calum Laming as director of business recovery as it aims to rebuild following the pandemic.

Laming, currently chief customer officer at Vueling, previously held roles at Virgin Atlantic, Air New Zealand and Etihad Airways. He will move to BA in April.

He is one of four appointments to the UK’s national flag carrier’s management committee in a bid to to “accelerate” its recovery.

Michelle Lydon has been appointed chief people officer and is to join the airline from defence technology company QuinetiQ next month.

Colm Lacy and Tom Stevens, have been given the roles of chief commercial officer and director of brand and experience, respectively, permanently. Both had stepped up on an interim basis during Covid-19.

British Airways’ chairman and chief executive, Sean Doyle, said: “I’m incredibly pleased to welcome Calum and Michelle to British Airways, and confirm Colm and Tom in their roles to help us deliver our new vision for the business.

“As we recover from the global pandemic, there’s never been a more important time to have a determined, ambitious and supportive leadership team that will put our people and our customers at the heart of everything we do.

“There’s a lot of work to do but we’re on our way and I’m confident we can create a working culture that allows our people to thrive, deliver excellent customer service and look to a sustainable future while always continuing to do what we do best – connecting Britain with the world and the world with Britain.”

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