News

Classic Collection unveils ‘Commitment’ policy to boost confidence

Classic Collection Holidays has launched a ‘Classic Commitment’ policy to boost consumer confidence and bookings.

The luxury operator promises a ‘100% Cancellation Guarantee’, offering full cash refunds if the holiday cannot be provided, and no amendment fees on changes to plans.

Si Morris-Green (pictured), agency sales and marketing director, said: “We know that there is huge pent-up demand. People want to be able to book an overseas holiday in 2021 but uncertainty surrounding travel regulations is leading to an understandable hesitancy.

“Classic’s Commitment aims to reassure our agent partners and mutual customers that their bookings are safe and secure with us.

“We are making commitments on amendment fees, refunds and Covid-compliancy…giving customers the confidence that they need in order to book now.”

Classic is offering a £100 voucher as a thank you to customers who amend a booking, rather than cancel.

The Classic Commitment is available on selected current bookings and is applicable to all new bookings made from February 1.

Share article

View Comments

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.