InteleTravel has opened a UK-based call centre to support its homeworking agents in this country.
The US-based company, which revealed plans for the centre at its recent conference, said the move represents the next stage of its growth in the UK.
It means the company can now offer help specific to homeworkers in the UK, and allows them to speak to someone in their own time zone instead of US-based support staff.
The centre has three fully-trained staff to support the group’s more than 10,500 home-based agent advisors in the UK.
The new team, based in Droitwich Spa, is in addition to 100 InteleTravel support staff overseas, who are automatically connected to its UK homeworkers.
The team is available to help agents with operational issues, information on suppliers, products and destinations – and assist with any cancellations, refunds and transfer bookings.
It is open to give telephone support on Monday to Fridays from 8am to 11pm; on Saturdays from 10am to 11pm; and on Sundays from 12 noon to 11pm. Live chat is also available each day from 11am until 9pm.
InteleTravel UK director Tricia Handley-Hughes said: “With revenues growing at a pace, and the preferred partner portfolio expanding rapidly, now is a good time to extend the agent support, and it’s a big step in the right direction for InteleTravel.”
She added: “Agents who need help with their bookings are able to speak to local UK staff who fully understand UK issues.”
InteleTravel, which launched in the UK three years ago, gained Abta membership in March 2019 and was granted its Atol four weeks ago. Its revenues for November were up 51% compared with the same period in 2019.