A Surrey-based Latin America specialist which traded under the names Mercator Travel and Revealed Travel has failed.
A member of the Latin American Travel Association (Lata), the operator offered tailor-made holidays, escorted tours, honeymoons and corporate travel.
The Civil Aviation Authority (CAA) and Abta have put guidance online for consumers affected by the collapse of the Atol holder, which ceased trading on Monday (October 11).
The operator also traded via the websites www.antarcticarevealed.co.uk, www.antarcticarevealed.co.uk, www.belizerevealed.co.uk, www.boliviarevealed.co.uk, www.brazilrevealed.co.uk and www.cambodiarevealed.co.uk.
The CAA said: “We are currently collating information from the company and will update this page as soon as possible.”
Abta’s statement said: “The majority of travel arrangements booked by Mercator Enterprises Ltd were Atol flight inclusive packages. The company also sold some non-packages such as accommodation only.”
It advised customers with packages to contact the CAA.
Those who have booked other travel arrangements with Mercator Enterprises Ltd, such as accommodation-only, do not have their bookings protected by Abta.
If consumers paid Mercator Enterprises Ltd directly using a debit or credit card for a non-package arrangement, they may be protected by their card issuer and should contact them for further advice, added the association.
In the UK government’s latest change to its red list of destinations, several Latin American countries were removed.
However, seven countries remain on the list – all of them in Latin America – a decision which “beggars belief”, according to the chief executive of the Lata.
Danny Callaghan, Lata chief executive, commented: “I’m terribly sad to see the loss of Revealed Travel, a real stalwart of the Latin American travel sector. I wish Jeremy, Ali and all the team the very best, and I hope they can all find a place in the industry so that we aren’t completely losing that knowledge and passion for Latin America.”
Picture of Rio de Janeiro, Brazil, by marchello74/Shutterstock
More: Retention of Latin American countries on red list ‘beggars belief’, says Lata chief