Travel Village Group has announced plans to work with tourist boards and tour operators to offer its customers unrivalled experiences.
The agency previously announced its plans to revive its adventure and escorted tour offering, and has now gone a step further as it pledges to provide “unique” experiences to its customers.
Travel Village Group made the decision after chief executive Phil Nuttall, managing director John Warr and director Paula Nuttall, plus three of its top sellers flew to Malta to join guests on an escorted tour, which included a Valetta harbour cruise on local dgħajsa boats plus a private tour of the Maritime Museum, and received “fantastic” feedback from customers.
In an interview with Travel Weekly, Phil Nuttall said: “The feedback we got from customers was fantastic and it was great to hear so many compliments about the business.
“We want to get as many of these experiential events as possible so we will find ways of working with partners to set up some unique trips for people on our escorted tours.
“We want to build relationships with tourist boards and people in the industry so we can provide something unrivalled to our customers.”
Warr said: “We do some escorted trips already but we see the importance in being proactive. After the past two years we don’t just want to firefight, and we are now in a position to think about the future and takes things back into our control.
“We’ve got three more escorted trips arranged, two of which are in Europe and one is further afield, but we want to increase that number, especially after we received such good feedback from the guests on our Malta tour.”
Phil Nuttall added: “We will support our homeworkers with marketing materials, set up links with our tour operator partners, and support them at customer-facing events.”