UK car hire broker Zest Car Rental reported a ‘surge’ of agents and operators signing up to its trade arm, AgentswithZest, following the end of the ban on overseas travel.
In the weeks following the prime minister’s announcement that Brits could travel for non-essential reasons from May 17, the company said it has had an ‘influx’ of tour operators, accommodation websites and travel agents wanting to partner with it for car rental services.
Rory Sexton (pictured), co-founder and managing director, claimed the company’s swift action on refunds last year has helped boost its reputation.
“We knew that looking after customers at the start of the pandemic would give us a great base to build upon when travel finally resumed and we’re seeing that come to fruition now,” he said.
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“When it comes to travel agents, I think many have been let down by multiple providers, whether that’s flights or car rental.
“Now that travel is back, many are looking for a reliable, long-term partner that will ensure their customers have a great experience.”
The broker serves more than 1,000 locations globally and works closely with local independent rental providers and major brands.
“Travel agents and tour operators need the reassurance that their customers won’t run into any issues with car rental,” Sexton added.
“We have a strict policy for choosing which car rental providers to work with; this means end customers don’t get ripped off and always receive great customer service.”