Carnival UK has pledged to transfer bookings back to Freedom Travel Group members and former homeworkers – if certain criteria is met.

Freedom Travel Group members were told last week that bookings made with Carnival brands P&O Cruises, HAL, Seabourn, Cunard and Princess, would be transferred back to them once their customers contacted the line directly, quoting their new Abta number.

However, 140 homeworkers who were part of Freedom Travel Advisors were not included in this arrangement.

Now P&O Cruises and all its sister lines have opened the offer to Freedom Personal Travel Advisors.

Carnival UK will only transfer bookings made before September 23 and where the balance had not been paid in full.


More: ‘Cruise lines must protect Freedom agents’ commission’


A Carnival UK spokesperson said: “We are pleased to say that we are now able to apply the same approach to that already in place for Freedom consortium members.

“Once the Personal Travel Advisor has a new Abta number under which to trade, we will transfer bookings made prior to September 23 back to the agent on the instruction of the guest.

“This change can be actioned by the guest calling our contact centre with details of the new Abta number.

“All bookings are transferable, irrespective of travel date.”