Radisson SAS Hotels and Resorts is offering its hotel guests the new One Touch Service concept.
To be launched next month, customers can request anything from an iron to room service to wake up calls by pressing the ‘One Touch Service’ button on their telephone.
Requests are handled by dedicated One Touch staff 24hrs a day.
The service was piloted in several Radisson SAS hotels during 1999 and the firm claims it proved to make the guest’s stay more convenient, shorten guest service delivery times and increased customer loyalty. The group said it removed guest confusion by centralising many different customer-service departments and removing the need for guests to search through hotel information booklets for phone numbers.
Radisson SAS president chief executive officer Kurt Ritter said:”We are always striving to do things a little differently and to make it easier.”