| Journal: TWUK | Section: |
| Title: | Issue Date: 13/11/00 |
| Author: | Page Number: 100 |
| Copyright: Other |
Association of train operating companies
Teething problems for Ajents
Agents are reporting problems with a rail ticket booking system being rolled out by the Association of Train Operating Companies.
The Ajents system was launched earlier this year as a low-cost alternative for rail-appointed agents not connected to a global distribution system supplier.
ABTA director of rail Doug Wardle said: “Anumber of teething problems have emerged such as tickets being chewed up.”
ATOC retail operations manager Mike Lamb said the problem was one of expectation. “This is a basic system, meant to tide agents over until a fully integrated version is available next year.”