I take exception to BA’s arrogant attitude

I take exception to BA’s arrogant attitude

Despite achieving growth for British Airways of 47.83% for the first 10 months of their year, with net flown revenue on target for £1 million, we have been put into Tier 3 with a payment level of 2.5% of premium revenue. This projects to an actual payment of about £7,000-£8,000, compared to a flat payment in the current year of £10,000.

Therefore, as well as paying us considerably less for premium business under ‘Fresh Approach’, BA will also pay us considerably less by way of the sales and marketing agreement in return for a huge increase in revenue.

In addition, the agreement requires us to “provide evidence of mailshots (promoting BA) by providing an up-to-date distribution list of clients…”. The words ‘outrageous’ and ‘cheek’ spring to mind.

I have complained in the strongest terms to our BA account manager but have yet to receive any constructive response.

Until I do so I will not sign up as I do not consider that the paltry sum on offer is worth my time in promoting their services.

I must point out that I am a committed disciple of Nolan Burris and am relatively unconcerned about commission reductions as I believe that the way forward is to charge customers for the services we provide.

I do, however, take great exception to BA’sever-arrogant attitude and will without hesitation switch-sell to other carriers.

Name and address withheld.