REQUEST

REQUEST

This week Mystery Shopper called on agents in Twickenham to ask for information on Tobago for a September holiday.

Service was lacklustre and none of the consultants appeared to know anything about the destination.

The Thomas Cookconsultant stood out for taking the most interest in finding information.

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Each week, Mystery Shopper will be calling on agents in different areas. Stars are awarded to agents that score for:

&#42 Agency appearance

&#42 Product knowledge

&#42 Staff attitude

&#42 Brochure racking

&#42 Sales technique

The top-scoring agency each week receivesa Travel Weekly certificate of commendation

Please note no additional information will be given about Mystery Shopper’s visits.