| Journal: TWUK | Section: |
| Title: | Issue Date: 19/11/01 |
| Author: | Page Number: 17 |
| Copyright: Other |
* TOP TIPS FOR AGENTS *
Tip 1: it shows initiative and good sales ability to offer the customer something else if the brochure they want is not in stock. It is worth checking whether a customer is flexible and can be persuaded to buy something else.
Tip 2: offering to call a customer when information they require comes in shows a willingness to help and that their custom is valued.