BRITISH Airways has confirmed it will move to mandatory
e-tickets on all routes by the end of next year.
From April 1 BA will stop issuing paper tickets on the
72% of its routes that are currently e-ticketable.
Agents can still issue a paper ticket, but they will
be hit with an £25 Agency Debit Memo for doing so.
There will be some exceptions because not all tickets
are e-ticketable, for example on interline routes.
BA is also looking to bring in e-tickets for operator
seat allocations and consolidators by April.
BA head of UK sales Tiffany Hall said agents are ready
for the move. “Some agents are already issuing more than 90% of tickets
electronically,” she said.
ABTA welcomed the move but wanted to clarify details on
refunding and where travellers change airlines.
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