THE trade is bracing itself for a rise in complaints
this summer following the publication of a book that tells unhappy
holidaymakers how to moan effectively.
Called 160 Letters That Get Results, the Which? publication
claims to give foolproof advice on how people can get adequate
compensation for common gripes across all industries.
The new edition has been updated to include a whole chapter on
holidays and travel. For each gripe, author Ajay Patel suggests a
template letter customers can copy for maximum benefit.
“The letters are written in the language a solicitor would
use and they solve common consumer problems through tried and
tested methods,” said Patel.
The carefully worded model letters include how to complain about
changes to a specific holiday requirement at short notice; how to
write a gripe about overbooking or how best to moan about
surcharges.
Agents fear the book could lead to a deluge of complaints after
the busy summer period. Travel Weekly columnist Maureen Hill said:
“Travel agents are busy enough without having to deal with
countless letters complaining about holidays.”
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