FCm Travel Solutions‘ Training Academy has expanded its training and customer service courses.
The company has opened a new training facility in Birmingham, launched a three-month induction programme for new staff and a one-day customer service course.
The Birmingham office has been set up to make it easier for consultants at business travel centres in the north and Midlands to attend training sessions.
The staff programme includes a starter pack giving recruits an introduction to the company in week one and involves two stages of module training covering Galileo fares, ticketing and rail, car hire and ancillary services.
FCm Travel Solutions is also piloting a one-day customer service and telesales course over five days in July. Two consultants from 23 UK business travel centres will sample the course and it will be brought in-house to train 200 staff by the end of September.
Cheryl Marlowe, training manager at FCm, said: “The Training Academy has gone from strength to strength since it launched 18 months ago. We have worked hard at developing new programmes, while offering our regular management training, appraisal systems and fares and ticketing courses.
“Training is vital in order to develop and motivate staff. We actively encourage staff to take advantage of the training and personal development we offer.”