Cadogan Holidays has appointed a director of detail to focus on customer service.
The moves follows research carried out by the operator over the past two months which revealed that 83% of travellers valued the little things that made their holiday extra special.
Details such as fresh milk in their hotel room, private transfers and tour representatives being able to recommend local restaurants and wines score highly and ‘pushy tour reps’ were cited as the most annoying thing about a package holiday.
Jenny Dobson, who was previously a senior manager, will take on the director’s role from December and she will focus on looking at every aspect of the customer’s booking from pre-departure, in resort and return home.
Cadogan Holidays’ managing director Tom Allen said: “In the future we will be continuing to build on adding extra value to what we offer our guests through continuing to work on the little things.
“The Director of Detail will be charged with implementing strategies going forward that enable us to capture and deliver all the ‘little things’ that our clients request.
“We pride ourselves at Cadogan on treating our guests as individuals and not just one of the herd and this is the way we are going to continue. In the future our guests can expect a real personal service ensuring that all the little things that make their holiday a perfect experience are taken care of.”
Cadogan has said 90% of stock it will sell in the forthcoming year will cost less than this year.