Agents work overtime to help Travelscope customers

Travel agents have been working overtime to help customers with holidays booked through collapsed operator Travelscope.

The Co-operative Travel said its staff had a “few hundred” consumers booked through the operator, which collapsed on Friday.

A spokesman said: “Our staff have been working overtime to find alternative holidays for those people booked to go away over Christmas.

“A lot of these holidaymakers are prepared to go on other holidays that are different to those they had booked and we have sorted out what we think is a reasonable number on other holidays.”

Advantage commercial director Julia Lo Bue said it was in situations like this that the benefits of booking through an agent were really evident.

“Often it’s not until situations like these that people realise what agents can do and how they can help customers. A lot of agents run their own businesses and would not leave holidaymakers on their own but will try to sort the problem out,” she said.

Travelscope was not a preferred partner for Advantage so no members had reported any problems, she added.

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