NCL is hoping to cut down the time spent solving pre-cruise issues with the launch of a new agent support team.
The new resolution support team is the second feature launched through the cruise lines Partnership 2.0 initiative and members will be empowered to deal with booking queries and problems.
The team will be able to solve problems by issuing admin fee waivers, free bottles of champagne and on-board credits to customers.
Director of passenger services Sally-Anne Beasley, who will oversee the team, said: “Agents have told us that it sometimes takes too long for problems to be resolved, and so the launch of resolution support is a direct response to this.
“Having a dedicated problem-solving team just a phone call away will improve the NCL experience for both the agent and the end customer.”
Partnership 2.0 was designed and launched earlier this year by NCL to offer agents more support.
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