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Thomas Cook proposes Glasgow call centre closure

Thomas Cook UK and Ireland has today proposed closing its Glasgow call centre with the potential loss of up to 158 jobs.

The Granite House call centre currently houses its Teletext, Panorama, Manos, Direct Holidays and Style sales centre operations and its credit control function.

As part of the proposals, staff located at the call centre will be given the option of relocating to its Falkirk and Peterborough call centres as well as its Bradford tour operating offices.

The proposal has been made after a recent review revealed the Glasgow and Falkirk sites have an occupancy of 35% and 60% respectively. Combining the two operations would lead to savings of around £1 million per annum.

It is also hoped that by relocating some of the operations to Falkirk 23 miles away, staff will be able to easily adapt to the changes. A 90-day consultation with staff is now under way.

Thomas Cook Holidays Division executive director Pete Constanti said: “We are absolutely committed to helping them make the best personal choice from options available to them and are very hopeful of achieving a high level of retention, should the proposals go ahead.

“We are equally committed to the long term success of the tour operator brands currently supported by the Glasgow-based sales teams. We continue to invest heavily in their development, marketing and positioning.”

The closure of the call centre comes less than two years after Tui closed its own call centre in Glasgow in December 2006, with the loss of 320 jobs.

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