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XL failure response from Rochelle Turner, Which? Holiday


Rochelle Turner from Which? Holiday provides this advice for passengers grounded by airline collapse.

“With yet another tour operator collapsing and leaving thousands of Brits stranded overseas or in UK airports, it’s really important that people take steps to ensure they are protected should a similar incident occur in the future.

“If you pay for your flight with a credit card, Visa debit card or book it as part of a package holiday then you shouldn’t have any problems getting your money back. The same applies for people who book through an ATOL bonded travel agent or operator.   You may even be covered by your travel insurance as some policies cover scheduled flights.

“Sadly, if these don’t apply to you there’s little hope of you seeing your money again so bear this in mind when you book your next flight or renew your travel policy.”

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