Tour operator Jet2holidays.com has brought its call centre back from Delhi to the UK, creating 30 new jobs.
Based at the company’s headquarters at Leeds Bradford airport, the call centre will employ either travel agents, former travel reps or other people with experience in travel and tourism.
Call centre sales manager Katriona White said: “We have been successfully running the overseas call centre for more than a year now, but feedback from our customers showed that they wanted an enhanced service where they can book a holiday with people who have first-hand experience of our destinations.
Meanwhile, the operator’s sister airline Jet2.com will continue to have its call centre in Delhi.
“Jet2.com has a strong established relationship with its outsourced call centre provider in Delhi and is actually in the process of extending that particular contract. However, there are significant differences between booking or amending a flight and booking a Jet2holiday for customers,” said White.
“Purchasing a holiday is a more involved process, whereby knowledge of destinations, accommodation and amenities is crucial from a travel advisor. Despite us being an online business, many customers still want the option of friendly reassurance and expert advice on the end of the phone. Therefore, we only employ staff who can demonstrate a thorough understanding of what our customers want.”