Over 16% of the public do not trust travel on identity fraud

Over 16 per cent of the public say they do not trust travel companies to protect them from identity fraud, says a new report.

The GB Group Trust Index reveals that 30% of 1,000 people surveyed are extremely concerned about ID theft with travel coming in highly behind gambling, government and retail as industries raising the most concern.

The figures follow poor results in last year’s index, which indicated that only 6 per cent of people trust travel companies to protect their identity.

Poor procedures, such as a failure to adequately verify customers before allowing access to online accounts, or before communicating by telephone  provides opportunities for fraudsters to pose as other individuals.

GB Group chief executive Richard Law, which is calling for a business code of conduct to  restore consumer trust said: “These results show a real need for travel companies to look at how they handle data and take action against identity fraud as over three quarters of the public are now concerned about becoming a victim.”

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