Tui agents have hit out after the operator scrapped individual commission payments if stores fail to hit targets, branding the move “ridiculous” and “unfair”.
The company introduced a new commission structure in October.
Individual agents used to be paid £1 for every £1,000 of sales in commission if their shop failed to meet its sales target. This went down to 50p before being scrapped altogether.
If a store hits its target, agents now receive £4 per passenger instead of £4 per £1,000 in sales, which some claim is less lucrative.
One agent said they were “fuming” about the change.
“I could do really well for myself one month and because my colleagues haven’t pulled their weight I won’t make a penny in commission,” they said.
Tui confirmed it had changed the way it pays commission to individual agents and said it had introduced a bonus scheme.
A spokeswoman said: “We’re sorry to hear that a handful of our advisers are unhappy with the new commission structure, which was introduced across our retail estate in October.
“The changes – a result of extensive research and consultation with retail colleague representatives at all levels – have received positive feedback from the overwhelming majority of our retail team.
“The new commission structure rewards colleagues for delivering great customer service and target achievement. We have reinvested the money from the way our commission system was previously structured to introduce a new service bonus scheme, which is independent of any sales targets.”
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