TUI Travel has welcomed the Civil Aviation Authority’s decision to seek refunds from agents who have sold dynamic packages without ATOL protection.
Managing director of TUI UK Dermot Blastland said: “We desperately need an environment for customers so when they book holidays they can be 100% certain whether they are protected or not.
“We continue to urge the Government to undertake a fundamental review and overhaul of this area of regulation for the benefit of the British public and the industry as a whole”.
The move demonstrates once again the urgent need for regulatory reform to remove the confusion that currently exists within the industry, he added.
The Travel Trust Association also welcomed the CAA’s “decisive action”. Managing director Simon Hargreaves said: “”For too long we have seen companies avoid providing proper customer protection. We applaud the CAA for taking action against those that they believe have broken the law and we hope this will deter others from trying to devalue the system.”
See the Travolution blog for comment and analysis.