Affordable Car Hire has launched a new online training platform in a bid to give agents more confidence selling car hire.
Product from Affordable Xtras will be uploaded to the Affordable Training Academy, giving agents more information on selling extras such as airport parking, lounges, travel money and airport hotels.
It features a Car Hire Clinic to help agents learn how to convert ancillary products into sales. There are five different modules to work through, with a multiple choice test at the end of each. Categories are Car Hire Terms, How to Book, How to Sell, USA Car Hire and Customer Support.
There are also fact sheets to download, information on current agent incentives and information on upcoming webinars.
Completing all five modules takes around 20 minutes and agents get a certificate for doing so.
Angela Day, chief executive of Affordable Car Hire, said: “We’ve traditionally found that once agents have had training on car hire, their conversion rates are a lot higher. When agents complete our online webinars, their training conversion is around 70%.
“A lot of people are scared of the jargon that surrounds the car hire product. Our new Affordable Training Academy aims to demystify the jargon and make it easier to understand and therefore sell.”
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