News

Hays Travel to close WHSmith concessions

Hays Travel is to close all of its branches within WHSmith shops by Christmas.

Three concessions were opened – in WHSmith retail units in Plymouth, Exeter and Leeds White Rose shopping centre – as part of a pilot plan, which was originally intended to see six opened within the high street retailer’s shops.

Managing director John Hays said the move was a “mistake” but had looked like a good opportunity at the outset due to WHSmith’s strong brand awareness.

The Exeter and Plymouth agencies within WHSmiths branches have been closed, with Leeds to follow by January. Hays did not rule out opening full Hays Travel branches in those three cities.

“We take risks,” Hays told Travel Weekly. “This time it didn’t work out but we’re not afraid to admit we made a mistake this time.”

Hays used one of his sessions at the annual Hays Travel Independence Group (IG) conference to tell members that it was important to be brave in business.

“Everyone in the room is an entrepreneur who takes risks,” he said. “You have to take risks, but don’t bet the house.”

Chair Irene Hays added: “We’ve kissed more princes than frogs over the year.”

Hays Travel currently has 171 branches and expects to reach 180 by Christmas.

Webinar: Learn all about Magic Costa Blanca Hotels & Apartments and you could win a stay! Tune in on Thursday October 11 at 3pm 
Click here to sign up

MoreHays Travel to open concessions in WHSmith branches [October 17]

Hays Travel expects to open 180th shop by Christmas

Hays Travel’s direct debit scheme attracting new customers

Share article

View Comments

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.